We at Purple Carrot Nutrition respect that your time is valuable and we appreciate that you understand ours is too.
We have a 24-hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client.
The first time a cancellation is made within the 24hr period prior to the time of the booked appointment, the client will be given the opportunity to re-book (with no financial penalty applied).
Any subsequent cancellations by/for the same client that occur within the 24 hour period will result in a cancelled booking fee being applied of a minimum of TTD$200 or equal to the value of the consultation fee for that booking which had been made and subsequently cancelled.
Clients who make a booking and subsequently fail to present for their designated appointment (and have not contacted the clinic to cancel their appointment), may result in a cancelled booking fee being applied which will be at a minimum of TTD$200 or equal to the value of the consultation fee for that booking which had been made and subsequently cancelled.
Purple Carrot Nutrition Ltd. does not issue refunds for cancelled appointments.